02. What is the difference between 'goods' and 'services'?
If you have a problem with something you've paid for, it's important to know whether your problem is about 'goods' or 'services', because your legal rights may be different.
Usually it's obvious whether things are goods or services. Examples of goods are:
- groceries;
- clothing;
- furniture; and
- household appliances.
Examples of services are:
- dry-cleaning;
- hairdressing; and
- home improvements.
Chapters
01. Introduction03. Dealing with problems with goods
04. How do guarantees and warranties work?
05. What if a product hurts someone or damages something?
06. What if I buy by phone, mail order or over the internet?
07. What if there is something wrong with the food I buy?
08. What are my rights if I buy on credit ?
09. Dealing with problems with services
10. Ways to sort out your problem
11. Further help