14. Regulators
Regulators oversee the way certain companies which have a public role behave, and look at complaints from customers. Taking a complaint to a regulator is free. But they can only look at the way your complaint was dealt with, not at what you complained about. You must normally go through the company's own complaints procedure before you contact the regulator.
When can I use a regulator?
Some of the most important regulators are:
- Ofgem, for gas and electricity companies;
- Ofwat, for water companies; and
- Oftel, for phone companies.
Chapters
01. Introduction02. What alternatives are there to court?
03. Do I need a lawyer to use alternative dispute resolution?
04. How do I decide whether to use an alternative dispute resolution scheme?
05. How do alternative dispute resolution schemes work?
06. Mediation and conciliation
07. Arbitration
08. Expert determination
09. Early neutral evaluation
10. Grievance and complaints procedures
11. Litigation
12. Negotiation
13. Ombudsmen
15. How much does alternative dispute resolution cost?
16. Dispute resolution services
17. Further Help