16. Dispute resolution services

Mediation

Academy of Experts
phone: 020 7637 0333
www.academy-experts.org/

The ADR Group
phone: 0117 946 7180
www.adrgroup.co.uk

AIMS (Advice,Information and Mediation Service
For people with problems with sheltered and retirement housing, run by the charity Age Concern)
phone: 0845 600 2001
www.ageconcern.org.uk/aims

Advisory Conciliation  and Arbitration Service (ACAS)
phone: 08457 47 47 47
www.acas.org.uk

Centre for Effective Dispute Resolution
phone: 020 7536 6000
www.cedr.co.uk

Chartered Institute for Arbitrators
phone:  020 7421 7444
www.arbitrators.org

Disability Rights Commission
phone: 08457 622633
text phone: 08457 622 644
www.drc-gb.org
www.cedr.co.uk Disability Conciliation Service

Intermediation
phone: 020 7816 3606
www.intermediation.com

Mediation Wales
phone: 029 2041 5353
www.mediationwales.org.uk

Mediation UK
phone: 0117 904 6661
www.mediationuk.org.uk

National Family Mediation
phone: 020 7485 8809
www.nfm.u-net.com

UK College of Family Mediators
phone: 0117 904 7223
www.ukcfm.co.uk

Arbitration

Advisory  Conciliation and Arbitration Service (ACAS)
phone: 08457 47 47 47
www.acas.org.uk

Chartered Institute of Arbitrators
phone: 020 7421 7444
www.arbitrators.org

Family Law Bar Association
phone: 020 7936 1500

The Law Society
phone: 020 7242 1222
www.lawsociety.org.uk

Ombudsmen

British and Irish Ombudsman Association
phone: 020 8467 7455
www.bioa.org.uk

Local Government Ombudsman (England)
phone: 0845 602 1983
http://www.open.gov.uk/

Local Goverment Ombudsman (Wales)
phone: 01656 661325
www.ombudsman-wales.org

Parliamentary Ombudsman
phone: 0845 015 4033
www.ombudsman.org.uk

Welsh Administration Ombudsman
phone: 0845 601 0987
             029 2039 4621
www.ombudsman.org.uk

Health Service Ombudsman
phone: 020 7217 4051 
             020 7217 4068
             020 7217 4162
             020 7217 4163
www.ombudsman.org.uk

The Indepent Case Examiner
For complaints against the Child Support Agency
phone: 0845 606 0777
www.ind-case-exam.org.uk

Office for the Supervision of Solicitors
phone: 01926 820 082
www.lawsociety.org.uk

Legal Services Ombudsman
phone: 0845 6010794
www.olso.org

Independent Housing Ombudsman
phone: 0845 7125973
www.ihos.org.uk

Estate Agents Ombudsman
phone: 01722 333 306
www.oea.co.uk

The Financial Ombudsman Service
For complaints about financial services, including banks, building societies, investments and pensions
phone: 0845 0801800
www.financial-ombudsman.org.uk

Regulators

Ofgem
For problems with gas and electricity companies
phone: 020 7901 7000
www.ofgem.gov.uk

Oftel
For problems with phone companies
phone: 0845 7145000
www.oftel.gov.uk

Ofwat
For problems with water companies
phone: 0121 625 1300
www.ofwat.gov.uk